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TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
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am 05.08.2021 13:10 - zuletzt bearbeitet am 05.08.2021 19:09 von Mav1976
Hello,
I have a CallYa sim card and would like to switch to Red XS.
I was ordering today a "Red XS + Chat-Pass + GigaKombi + GigaDeal" online with the option of "rufnummer mitnehmen", but as I see I have to call to take my number with me.
Can you please help me with this? Vodafone support on the phone is only in German.
My order number is ***.
Thank you!
*** @Anastasia_R, personal data removed. ***
Gelöst! Gehe zu Lösung.
am 06.08.2021 17:11
Hey @Anastasia_R,
sorry, but you can´t make a new contract and the switch the number from your CallYa to the new obe.
Porting an number is only possible from one provider to another one.
Please send me a PN with your CallYa number and your order number from the cotract.
We have to cancel your order and then switch your CallYa in the tariff you want.
regards
Boris
am 06.08.2021 17:11
Hey @Anastasia_R,
sorry, but you can´t make a new contract and the switch the number from your CallYa to the new obe.
Porting an number is only possible from one provider to another one.
Please send me a PN with your CallYa number and your order number from the cotract.
We have to cancel your order and then switch your CallYa in the tariff you want.
regards
Boris
am 06.08.2021 17:24
Hi Boris,
I've sent you a PN, thanks!