Simcard not received, refund not received

[Darkblue1]

Hello there,

I ordered a CallYa sim card two months ago and did not receive it. In this forum, I requested a 20 Euros refund a month ago. One of your staff replied to me and said that I will receive my 20 Euros refund in two weeks. However, I still have not received my refund. Could you help me with that?

Thanks

[Conzi01]

Hi @Darkblue1,

thanks for your info. I looked it over. The payout of November 2020 was only a small amount of 51 cents. I correct this. Of course we will pay you the difference to 20 Euro within the next 14 days. Please excuse this mistake

(Danke für Deine Info. Ich habe es mir angeschaut. Die Auszahlung vom November 2020 hat nur mit einem kleinen Betrag von 51 Cent stattgefunden. Das korrigiere ich. Wir zahlen Dir natürlich noch den Differenzbetrag zu 20 Euro in den kommenden 14 Tagen aus. Bitte entschuldige diesen Fehler.)

Regards

Conzi01