Sim card Activation

[tvl]

Hello,

I bought Call ya sim card online. 

I received sim card in second attempt. ( In first attempt, sim card was not delivered to me and returned. Second time, new sim card delivered and I get it).  

Now I got letter saying that I have to send SMS from old sim card which I don't have or I can activate througth WhatsApp ( I don't have customer number and customer password).

In this case, How do I activate my sim card?
 

[KerstinV]

Hello @tvl,

you can activate your new phone number here: https://www.vodafone.de/shopreg/idreg_callya/index.do?icmp=mobilfunk_mdd_callya_sim-karte_aktivieren

The SIM card is only activated after the successful video call.

Best wishes,

KerstinV

[tvl]

Hello @KerstinV 

When I am filling up form that you provided in post.

There are multiple issues with it.

1. It is giving me error - "Please check and correct your input." for number. I tried every possible way(with area code/without area code).

2. At the bottom of the form, It is asking me to identify myself with postoffice. - This is outrageous because I have already verified my self with post office. After that you send me sim card.

[KerstinV]

Hello, your first SIM card with the number ... 022 resulted in a mail return. You will have to re-legitimize yourself for the new phone number. Unfortunately, I can't do that for you. Please contact a Vodafone shop, they will help you.

Many greetings, KerstinV

[tvl]

@KerstinV At least you can provide me my customer passoword?

[Su]

Hi tvl,

I´m sry, we´re not allowed to tell you the customer password.

But you can set a personal password.

Please just use this doc > https://www.vodafone.de/infofaxe/265.pdf

Wishing you a great sunday

Su