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Sim Card Not Delivered
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Emred
Smart-Analyzer

Hello,

 

I applied for the CallYa sim card in 4th of October and still not received it.

A week ago I had an e-mail saying that it will be delivered in 2 days but it never delivered.

I don't think there is a problem with my letterbox because I can receive other mails flawlessly.

 

Could you help me to solve the problem?

I need a sim card. Thanks.

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Emred
Smart-Analyzer

Before seeing your answer, I bought a sim-card from the grocery shop thank you.

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8 Antworten 8
NeNa
Moderatorin

Hello @Emred,

I will gladly check what I can do for you.

Please send me a PN with the following information:

  • Call number of the new CallYa card
  • E-mail address which you have entered during the order process
  • Your German address

 

Kind regards, NeNa



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bassemlawendy
Smart-Analyzer

I have the same issue ... also there no way to track the new SIM and no one could support me with such info!!

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Torsten
SuperUser

There is no tracking when sending SIM cards, as this is done by standard letter.

 

@bassemlawendy In your own thread you have already been asked by a mod to send your data via PM. Have you already done that?

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bassemlawendy
Smart-Analyzer

@Torsten 
Yes, and no reply yet

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Emred
Smart-Analyzer

Before seeing your answer, I bought a sim-card from the grocery shop thank you.

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HeikeF
Moderatorin

Hi Emred,

 

ok, thx for your answer. Smiley (fröhlich)

 

Can I close this thread now?

 

Kind regards

 

Heike



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Emred
Smart-Analyzer

Sure.

 

 

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HeikeF
Moderatorin

Hi Emred,

 

thank you for your quick answer. Smiley (fröhlich)

 

Since the concern is resolved I'll close here.

 

Have a nice day and best regards

 

Heike

 

 

 



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