SIM locket because of password inserted 3 times wrong

[mikeRowebsoft]

dear community,

i have inserted 3 times the password and now my sim is locked 

i tried to call the support but i don't speak German at all,

i sent my wife to a shop but they said that i have to be there, and

the problem is that i am always at work

i also tried to use the site and email but got no response

so i am asking you guys for help

the sim is a callya sim ordered online

thanks and hope to hear from someone

BR

Mike

[reneromann]

Usually you get two "passwords" for your SIM:

* The PIN (usually 4 digits)

* The PUK (usually 6..8 digits)

The PIN is the usual "password" that is requested to unlock the SIM. If it is inserted wrong 3 times in a row, the SIM is locked. You'll then need the PUK to unlock the SIM and set a new PIN. If the PUK is inserted wrong 10 times in a row, the SIM is locked for all time (and in so far unusable) - you'll need a new SIM card then.

[AnnikaP]

@mikeRowebsoft,

to experince the PUK, pleace call te CallYa-Team.  

If you need customer care support in English please dial 00491722290229 and select 5 in the voice menu. Available from 9am to 7pm.

Kind regards,

AnnikaP