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Frage
Antwort
Lösung
am 18.02.2020 11:26
Hello.
I ordered some weeks ago a SIM Card with the Call Ya plan.
The SIM Card did not arrived.
The weird thing: the same thing happened with my boyfriend. He ordered a SIM Card, with the same plan, it did not arrived (they said that they did not find our address), and after Vodafone charged him AGAIN to order a new SIM CARD. Without having changed anything in the address, the second SIM Card arrived.
I used the same address, and now they are saying that they didn't find the address.
I don't speak german (my bad), and it seems impossible try to solve this problem because I can't talk in english when calling the call center. I asked for a friend to help me, but Vodafone does not accpet it because it is not me.
Please, I need a new SIM Card, but I don't want to pay twice for something that was clearly not my fault. Please, someone could help me?
am 19.02.2020 11:12
Hello @Mariana_Melo90,
I'm happy to help you. Please send me the phone number of your first order by PN.
(The phone number was given to you by email)
Then I will surely be able to cancel everything and can also transfer your money back to you.
Afterwards you can order a new CallYa card.
(PN - this is how it works: click on my name and then right on "sende eine private Nachricht ")
Thanks a lot.
Best regards,
NeNa
am 20.02.2020 15:14
Hello NeNa.
I sent you a private message with my number.
Thanks a lot for your help.
Thanks and regards,
Mariana