Lost Sim Card while abroad

[inaas20]

I lost my CallYa prepaid sim card while abroad. I do not want to lose this number since it is linked with all my essentials such as insurance and bank account. How can I place an order to recieve a replacement of the same number? I tried getting in touch with the customer care but I cannot get through since all of their numbers are unreachable. I would really appreciate any contact point or help.

[Lecy · Accepted solution]

Good morning @inaas20,

I will be happy to help you and take care of your card exchange. Please send me a PN with your phone number, your password and your address (PN - this is how it works: click on my name and then right on "send a private message ")

Kind regards

Lecy