How to deactivate message box please?

[RexJarvis]

Hi,

I need to switch off my CallYa message box as it takes every message without the phone even ringing. I have never set up the message box and the phone has always worked normally until a few weeks ago when it just stopped ringing and started sending me text messages telling me my mailbox had a new message.  I need to get rid of it and have tried everything said on the Vodafone website but still cannot get a call.

Thanks in advance.

[HolgerPK]

Hello @RexJarvis ;

you can deactivate your message box by input this order in your key field:

Regards Holger

[RexJarvis]

Hi @HolgerPK 

I have tried that and it does not work. My message box still answers every call without my phone ringing.

[HolgerPK]

Hello @RexJarvis ; look @ this Video: video-wie-schalte-ich-meine-standard-mailbox-ein-und-aus

I hope it will help you.

Regards, Holger

[Mav1976]

Hi @RexJarvis,

Depending on what mobile phone you use try following.

1. Open the mobile phone settings

2. Open the "Call" settings

3. Choose "SIM call settings"

4. Choose "other call settings :: call forwarding"

There try to disable all call forwarding settings manually.