[English] CallYa credit not received

[Felipe12345]

Hello,

Two days ago I bought a EUR15 recharge for my mother's prepaid phone but the value was not credited.
When she calls #100*, it still shows the old balance (around EUR3).

I got an email from Vodafone confirming the process though:

"...für die Rufnummer +49 XXXXXXXX haben wir 15,00 EUR als Aufladung bekommen. Der Betrag wurde am 26.08.2018 per PayPal veranlasst.

Ihre Buchungsnummer lautet: XXXXXXXX"

Could you check if there was a problem with the recharge?

Thanks

[Woiti · Accepted solution]

Hi @Felipe,

I like to help you.

Please send me your phone number via PM (left click on my name and then right on "Send this user a private message").

Best regards

Woiti

[Felipe12345]

I replied with the phone number today.  Sorry for the delay.

[Ramona]

Hello,

the booking of the amount on 26.08.2018 was successful. of the credit then 9.99 euros for the tariff smartphone special were deducted. the remaining credit will of course be preserved.

I hope I could help you.

Best regards
bommel1959

[Felipe12345]

Thanks bommel1959 and all the others!

I was just confused because I didn't know the smartphone tariff would be automatically deducted.
Everything's clear now 🙂