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Double billed
Jessica9452
Forum-Checker

Hello,

 

It appears I have been double billed on my acocunt. I have 3 phones on the Callya plan and I have 6 withdrawals in the month of September so it looks like I was charged twice for each phone. How can I confirm what has occurred and request a refund.

 

Kind regards,

Jessica 

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1 Antwort 1
Conzi01
Moderatorin

Hi @Jessica9452,

 

we'd like to take a closer look  Please send me your 3 telephone numbers with the customer codes by PN. It would be best if you also send me a photo of the debits. That way, we can assign everything better.

 

Regards

Conzi01



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