I am unable to speak good Deutsch and would like to seek help with my CallYa account. I topped up 50 EUR to my number last Nov. 24, 2019. Naturally, the 10 EUR was used for my tariff the following month (December). However, for some reason, the other 40 EUR that I topped up disappeared in my Mein Vodafone record.
Hi, I had the same problem. I have charge my Call-Ya at the beginning of Jan with 25 €, used 9.99 for renewing the Call-Ya Special and now my credit is 0 €. Furthermore I cannot check anywhere the expenses related to my SIM or any invoice regarding this cost.
Is there anyone else who had the problem and found a solution?
Thank you for your response. I checked "+Mein Tarif" and there seems to be nothing under "Deine Optionen". I initially topped up 50 EUR last November 2019 so I won't have to do it for the next 5 months. However, come January, I received a message from Vodafone saying that I don't have sufficient credit to continue my tariff-- when theoretically I should still have 40 EUR by then.
Is there a way for Vodafone to check a number's credit history to check whether it was used up properly?