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Cancel Contract
Asad2
Smart-Analyzer
Smart-Analyzer

Hi, i want to cancel my callya connection and move to another mobile operator but i want to keep the same number. What is the process?

6 Antworten 6
Mav1976
SuperUser
SuperUser

Hi @Asad2, you have to fill out the "Verzichtserklärung" (InfoDok 233) first.
https://www.vodafone.de/infofaxe/233.pdf

Then ensure that you have load up your amount with 29,95 € (fee for transfer your number to your new mobile vendor).

 

And last but not least you can order your new SIM (incl. mobile number porting) by your new vendor.

Asad2
Smart-Analyzer
Smart-Analyzer
Where do I send the document?
Asad2
Smart-Analyzer
Smart-Analyzer
@Mav1976 where do I send the document?
Mav1976
SuperUser
SuperUser

@Asad2you can use the fax number (have a look at the document).

Fax: +49 2102 98 65 75

Asad2
Smart-Analyzer
Smart-Analyzer
@Mav1976. I can not read German properly. I can only fax?
HeikeF
Ex-Moderator:in
Ex-Moderator:in

Hi Asad2,

 

you can fax it or you send it via mail to the adress which ist noticed in the head of the document.

 

Regards

 

Heike

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