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am 11.08.2020 11:39
Hello,
I have a question in regards to CallYa prepaid, if my account is expired (forgot to recharged) with 5 Euros credit balance then if I use internet/call during that period, CallYa will take the money of my credit balance automatically? Instead of stopping all the services considering that the account is expired and due to for recharge?
Please advise
Thanks in advance
am 12.08.2020 17:45
Nobody from Vodafone can confirm this?
12.08.2020 22:08 - bearbeitet 12.08.2020 22:27
Hello @Gun_ni,
in advance, this is a user-platform and I'm also an user and not from Vodafone 😉
As I know, the services don't stop when your CallYa Card is not active (the balance on your account is to low for your booked CallYa rate) and when you then send an SMS, make a telephone-call or use mobile data your balance will be charged with 9 Cent/SMS, 9 Cent/min. telephone-call and 3 Cent/Mb data.
I hope that is anwering your question!
Best regards
BodoBS
am 13.08.2020 10:53
Hello @Gun_ni,
you are welcome to send me a personal message with your phone number and your request , then i will take a look at your case (this is how it works: click on my name and then right on "send a private message ").
Kind regards
Lecy