CallYa Sim Card not received

[Darkblue1]

Hello,

I have ordered a CallYa SIM card and didn't receive it yet. I received an email saying that it was sent on October 14th. I have not received it, yet.

Thanks

[NeNa]

Hello @Darkblue1,

please send me the phone number of the new card by PN and additionally the e-mail address you gave with your order.

(PN - this is how it works: click on my name and then right on "sende eine private Nachricht ")   

Thank you very much and best regards,

NeNa

[Mav1976]

Hi @Darkblue1,

Please don't open new threads. Stay at this thread here. Did you write @NeNa via PM?

I moved your other thread into the archive. 🙂

[Darkblue1]

I wrote back to @NeNa twice and did not get any response.

[Mav1976]

Hi @Darkblue1, I see. Then be patient because the moderators aren't in the forum 24/7.

[Darkblue1]

Hello,

I sent you a message last week with my phone number and pin but did not get a response. Could you take a look? I still have not received my sim card.

Thanks

[doreen-123]

Hi, the address to which the SIM card was sent is correct, but the room number is missing when specifying the address. Unfortunately we cannot send you a new SIM card. The first SIM card must always arrive. If this is not delivered by the Post and comes back, the number is automatically blocked. Please order a new SIM card with the full address, which has already been sent 20 euros, I can transfer back to your bank account. Sorry that I can't give you any better news. Kind regards, Doreen

[Darkblue1]

That is fine. Please transfer the 20 Euros back to my bank account. Thanks!

[AnnikaP]

Hello darkbule1,

all right. The card is canceled. The 20 EURO will be paid out to your bank account within the next 2 weeks.

Have a nice Weekend,
AnnikaP

[xrictod]

Hello @NeNa 

I have exactly the same problem