CallYa SIM card not working

[Rony82152]

I have purchased on the Vodafone.de website a SIM CallYa prepaid card. I did the identification with WebID. I received the SIM card but it is not working. Please help!

[T-Jay]

Helllo Rony82152,

please send me a message with your mobilenumber an your customercare password. We will get back to you.

Best regards

T-Jay

[Rony82152]

All sorted now after chat on whatsapp with a customer advisor. It turned out that I needed to top up manually the SIM card before I am able to use it.

[St3ffi]

Hi Rony82152,

thanks for your information. I am pleased to read that everything is working now. I'll close again here.

Many greetings, St3ffi