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TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
Frage
Antwort
Lösung
am 16.08.2019 10:48
Hi, Sorry for my lack of German technical language so I was looking for a way to contact CallYa support in English. I was told 0172 229 0229 and then press 4 in the options but this does not work. I tried the option 2 but the help could not speak English and I couldn't get my problem accross to the operator (no fault of his obviously).
Is there another way please?
am 16.08.2019 16:44
Hi @RexJarvis,
that sounds strange. Pushing the button 4 should normally forward you to an English speaking agent.
Maybe the community can help you with your issue? 🙂
am 19.08.2019 10:34
I only get options 1 and 2 and when I press for an option 4 the system just repeats options 1 and 2 again.
am 19.08.2019 10:39
am 20.08.2019 12:07
Hello @RexJarvis,
at what time did you try to reach the English speaking CallYa team? The colleagues can be reached via key 4 from 9 am to 7 pm.
We just tested it with button 4. It worked
Best regards
Conzi01
am 20.08.2019 12:17
Hi @Conzi01 ,
I just tried now, 12:17 and it does not work for me. It says I have picked a false option.
am 20.08.2019 13:23
Hi @RexJarvis,
that surprises me very much
Then of course we will help you in this way. How can we help you?
Regards
Conzi01
am 20.08.2019 17:05
am 21.08.2019 10:26
Hi @Conzi01 ,
Thanks very much - I need to switch off the voicemail answering maching - I don't want it. It takes every call immediately without the phone ringing. I have used the code ##002# and dial, it says MMI code running, then it says delete all forwards successful but still I get no calls. When I call my mobile from a landline it goes straight to voice mail.
Thanks.
am 22.08.2019 14:49
Hi @RexJarvis,
Please send me a PM with your mobile phone Number and the topic.
I will take care of the Mailbox shutdown. 🙂
Best Regards
Grautvornix