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CallYa English Help
RexJarvis
Smart-Analyzer
Smart-Analyzer

Hi,  Sorry for my lack of German technical language so I was looking for a way to contact CallYa support in English.  I was told 0172 229 0229 and then press 4 in the options but this does not work.  I tried the option 2 but the help could not speak English and I couldn't get my problem accross to the operator (no fault of his obviously).

Is there another way please?

11 Antworten 11
Mav1976
SuperUser
SuperUser

Hi @RexJarvis,

 

that sounds strange. Pushing the button 4 should normally forward you to an English speaking agent. Smiley (gleichgültig)

 

Maybe the community can help you with your issue? 🙂

I only get options 1 and 2 and when I press for an option 4 the system just repeats options 1 and 2 again.

Maybe the community can help you with your issue?
Conzi01
Ex-Moderator:in
Ex-Moderator:in

Hello @RexJarvis,

 

at what time did you try to reach the English speaking CallYa team? The colleagues can be reached via key 4 from 9 am to 7 pm.

 

We just tested it with button 4. It worked

 

Best regards

Conzi01



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Hi @Conzi01 ,

I just tried now, 12:17 and it does not work for me. It says I have picked a false option.

Conzi01
Ex-Moderator:in
Ex-Moderator:in

Hi @RexJarvis,

 

that surprises me very much 

 

Then of course we will help you in this way. How can we help you?

 

Regards

Conzi01



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#bleibtgesund

Hi @Conzi01 ,

Thanks very much - I need to switch off the voicemail answering maching - I don't want it.  It takes every call immediately without the phone ringing.  I have used the code ##002# and dial, it says MMI code running, then it says delete all forwards successful but still I get no calls.  When I call my mobile from a landline it goes straight to voice mail.

Thanks.

Grautvornix
Ex-Moderator:in
Ex-Moderator:in

Hi @RexJarvis,

 

Please send me a PM with your mobile phone Number and the topic.

I will take care of the Mailbox shutdown. 🙂

 

 

Best Regards

 

Grautvornix

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