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Smart-Analyzer

Hi,

I'm using the vodafone mobile app to recharge my credit, for example, by 25euro. Is there a way to have the rechnung, so my company can expense this ?

Thanks for help!

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SuperUser
Hi @dario_zmp,

You can ask the customer care center for a "Aufladebestätigung" (confirmation for topping up your balance).

The staff can set up for your account and you'll get a confirmation of your recharge every month via letter mail.
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Smart-Analyzer

Hey @Mav1976 ,

thanks for helping me! 
Just to see if we understood correctly.. 

Scenario:
I have a prepaid, and every month call-ya gets renew and they charge 10 euro automatically.
Now I dont have credit on my phone and I recharge by 50 euro to update my credit. How do I get the 
receipt about the 50 euro that I charged ? I dont want the confirmation, but the actual receipt!

Is this something I can get calling the customer service ?

Thanks Smiley (fröhlich) 

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SuperUser
Hi @dario_zmp,

You can get only a monthly confirmation I mentioned above.

The only receipt you get is buying CallNow cards in the groceries, kiosk etc.
Is you recharge your balance about the app you'll only get a confirmation about the transaction.

If you need a receipt about that you have to ask to create a monthly confirmation (kind of receipt with VAT) about the customer care center for your account first.
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Moderatorin

Hello @dario_zmp,

You are welcome to send me your CallYa phone number via PN. I will then arrange for you to receive a monthly refill confirmation with sales tax.

Do you also need this for the past? Just tell us the period of time and we will create it for you.

(PN - this is how it works: click on my name and then right on "sende eine private Nachricht ")

 

Best regards

NeNa

#Stayhome und bleibt gesund
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Alles Easy How To Hilfe !

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(1)
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Smart-Analyzer

@NeNa Thank you so much!

(1)
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Daten-Fan

hello Nena,

I am looking for my Callya international pre-card rechnung and come across this post with very positive expectations now Smiley (fröhlich)

 Due the last months home office situation i had made some international calls for the work use ,now we need the invoice proof to get the charges back. It would be ideal to get a charges overview for last 3-6 months,when not the aufladen history will be also helpful.Please let me know if it works.

thank you so much for your help in advance.

Best regards,

Miko

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Moderatorin

Hi @Miko0502

 

we can send invoices for the amounts charged in the last months

 

Please send me a PN with the phone number and the link of this thread.

 

Regards,

Conzi01

#Stayhome und bleibt gesund
Zeigt, welche Beiträge Ihr cool findet – klickt auf „Gefällt mir“!


Alles Easy How To Hilfe !

Unaufgeforderte PNs werden nicht beantwortet. Bitte erstellt einen Thread, wenn Ihr Hilfe benötigt. Wir kümmern uns darum.

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