internet connection lost

[qurb]

dear vodafone,

my internet connection is lost, since saturday 11.01.2020 .. Only power LED of the routher is turning on. Other LEDs of the the Internet, telephone, WPS or WIFI at router are off. No internet as well as telephone connection.

Hoping that you will resolve the issue.. Kind regards

[Moni_GK]

Hello qurb,

I'd like to check the line. Please send me a PN with your customer data (name, address, customer number and date of birth).  

Then announce yourself again in the thread, if you have sent me the data.

Best regards

Moni  

[qurb]

@Moni_GKHi.. PN is sent. Hoping to listen better from your side.. Regards

[Martin59]

Hi qurb,

Can you send me a mobile number by PN, please?

I will prepare an order for the technician and they will make an appointment with you.

Best regards Martin

[qurb]

Hi.. PN is sent. Kind regards and hoping to get a solution asap.

[Tobias · Accepted solution]

Hey,

i created the appointment, my colleagues will contact you 🙂

Regards

Tobias