(english) First connection--Device cannot get internet connection

[CireraR]

Hi,

I am an english speaking customer. Yesterday I received my Kabel-router. I connect it on my own, everything as showed in the instructions. Power and @ icons keep blinking, but no connection with internet at all. I tried switching on and off several times, plug and unplug the coaxial cable, but none of this worked.

Router works fine, as I can access to its configuration thru my laptop.

Could it be a connection problem in the buildig/socket? Maybe my acount it is not yet active?

Many thanks, I look forward for your answers. Bests

R.

Edit: Post moved to correct board

[Claudia]

Hello CireraR,

I think you're right, probably your access isn't activated properly. I'd like to check that, so please send me private message with the following details:

- customer number

- date of birth

- address

- MAC address of the router

- phone number

Leave a short reply here after you sent the PM.

Kind regards,

Claudia