Zugriff zur sonyentertainmentnetwork

[ryndindima]

Hallo,

Ich brauche den Zugriff zur https://id.sonyentertainmentnetwork.com.

Zurzeit fehrt es leider aus meinem Account.

Meine Kundennummer ist xxxxx.

Liebe Grüße,

Viktoriia

Edit: Bitte keine Kundendaten öffentlich posten.

[ryndindima]

Hi all,

Unfortunatelly my German is not so good.

So I hope someone to help, please.

I can't reach https://id.sonyentertainmentnetwork.com/id/management/

which is used to login with Sony Playstation and as a result I cant use my home internet for intertaiment.

I cant consider this like a my local problem or sony web site problem, because:

1. I CAN reach this web site from my mobile fom. (not a Vodafone)

2. I CAN reach this web site from working place (not a Vodafone)

3. I CAN make a test of availability of the web site wth any public test services. And there is no problem!

4. Saturday I had access to the web site during 30 minutes. Then its gone againe. And no luck during 3 days.

5. Friend of mine who is Vodavone customer cant reach this site as well.

So, how can I resolve this issue ? 

I tried to find customer support phone number - no luck.

Should I write official complaint ? Or there is more simple ways to resolve this ? 🙂

Thank you in advance,

Dima

Edit @ryndindima: Moved your doublepost to the first.

[Jens]

Hello ryndindima,

what kind of modem did you use? Is it a cable-router?

Is a firewall at your vodafone connection?

Can you make a tracert from your pc to this site?

Regards

Jens

[ryndindima]

Hi Jens, thank you a lot for your attention!

Modem was provided by Vodafone. It is CBN Model: CH7466CE

Yes its with a cabel.

I havent setup any firewals and didnt requested for it.

Seems like I can trace it... the picture in attach

But still cant reach the service via laptop browser or Ipad or mobile phone that are connected to router..... 😞

Thank you a lot in advance!

Dima

[Jens]

Hello ryndindima,

ok, the traceroute is successful.

Can you make a factory reset from the cablerouter?

Regards

Jens

[ryndindima]

Hi Jens,

Will I have internet conection after factory reset ?

I've got this router from Vodavon via post, and I did't do any setting of it.

The Vodafone sent me the router with WiFi password and with name of end point to use wi fi.

Should I have some user name and password to setup this router then ?

Thank you in advance,

Dima

[Wallace]

Hi Dima,

yes the router goes online again after the factory reset. The access data for the WiFi are then on the router.

Regards

Wallace