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Very low internet speed
Somebody_new
Netzwerkforscher
Netzwerkforscher

Hi,

I'm on Red Internet & Phone 200 Cable, but the internet speed has been super low (about 2 mbps on a good day...) since about a week (on both cable and wifi connections). I thought it's something temporary but this issue has been dragging for too long now.

I already did a factory reset but nothing changed.

18 Antworten 18

Hi, it was fine for a few days, but now it's back to the same situation.

 

Friday speedtest attached.

Saturday speedtest

Sunday speedtest

Manu
Ex-Moderator:in
Ex-Moderator:in

Hi Somebody_new,

 

Maybe it would make sense to send a technician after all. When can the technician call you in the near future to make an appointment?

 

Best Regards, Manu

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Hi Manu,

 

Yes, definitely, it makes sense.

He can call me as soon as possible! 🙂

 

To avoid more details, please check with Wallace for the phone nr -- I already sent it to him in a private message.

 

Thaank yoou.

 

Manu
Ex-Moderator:in
Ex-Moderator:in

Hi Somebody_new,

 

I ordered a technician for you. As soon as possible he will call you to make an appointment. I've sent you an Email for your information.

 

Please sign in again, when the technician could check it.


Best Regards, Manu

 

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Hi everybody,

 

the technician checked the connection in my room and also outside, where the cable comes out of the ground. Turns out the problem is with some techie/spare part in the ground somewhere.

The Tiefbau team will repair it by Friday or latest by Monday, according to him.

Strange that nobody else complained, since this affects several buildings in the same area...

 

Please keep the thread open until the issue is finally solved.

Thank you.

Manu
Ex-Moderator:in
Ex-Moderator:in

Hi Somebody_new,

 

of course this thread will stay open until you  tell us everything is ok.

 

We are looking forward for your update after underground engineering.

 

Have a nice weekend, Manu

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Hi Manu,

 

The speed is fine now. Thank you for your help on this!

Have a good week.