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Lösung

Too slow DSL speed
Antti1
Netzwerkforscher
Netzwerkforscher

Hallo,

 

First of all, it is unbelieveable that you have no english speaking number where I can call and get service. 

 

My problem is:

 

I have a contract "Red Internet & Phone 100 DSL", but I only get 8Mbit/s download and around 1Mbit/s upload. With this current contract I should get at least 50Mbit/s. I have tried the speed with cable and without it, but the speed is the same. It is the same 8Mbit/s all times of the day, in the morning, and at night. 

 

About the background. I moved in to a new apartment, and I did a Vertragsubernahmen with the previous tenant. So I am now using his old Internet, but it is now my contract. 

 

So can you help me to get atleast that 50Mbit/s or should I terminate the contract, as 8Mbit/s is way too low for my contract?

 

Best,

Antti 

1 Akzeptierte Lösung

Akzeptierte Lösungen
Kira
Ex-Moderator:in
Ex-Moderator:in

Hi Antti,

 

the technician could finally fix your problem, therefore I close this thread as I informed you before

 

BR

Kira

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Lösung in ursprünglichem Beitrag anzeigen

6 Antworten 6
Julz2k
Royal-Techie
Royal-Techie
Hey,

please test via ethernet and not over wlan.
Which router are you using?
Antti1
Netzwerkforscher
Netzwerkforscher

I have tried with an ethernet cable, but the speed is always the same - approx. 8Mbit/s.

 

My router is Fritzbox 7430. I have updated the software for it as well as reseted the settings.

DanyG
Ex-Moderator:in
Ex-Moderator:in

Hello Antti,

 

did the person, from who you took over the contract, also told you about these speed problems?

 

BR,

Dany

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Antti1
Netzwerkforscher
Netzwerkforscher

He said there were no problems like that before. When the internet was installed to the aparment the techniker said that full 100Mbit/s was probably not possible due to wiring of the house, but the speed shouldn't bee this slow.

DanyG
Ex-Moderator:in
Ex-Moderator:in

Hello Antti1,

 

ok, thanks for the information.

 

Can you please send me a private message with your customer number, your customer password and 3 speedcheck-numbers which are generated via LAN and on speedcheck.vodafone.de . Please make sure, that no other devices are logged on to the network and that no other applications are running.

 

Thanks in advance,

Dany

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Kira
Ex-Moderator:in
Ex-Moderator:in

Hi Antti,

 

the technician could finally fix your problem, therefore I close this thread as I informed you before

 

BR

Kira

Bewertet hilfreiche Beiträge mit Likes und Sternen!