Slow internet, <50 Mbit/s

[joakimkjellsson]

Hi

I've been experiencing slow internet connections for a while now, since June. 

I'm on a 100 Mbit/s contract, but the speedcheck (measured several times, using only cable connection and wifi turned off) rarely shows above 50 Mbit/s. It is usually near 40 Mbit/s. 

I've tried restarting the router, resetting to factory settings, etc, but nothing helps. 

I called customer support, and they ran some tests (I think) and sent me a text message the next day saying I've got 96% of my capacity. 

So I guess that means they have measured 96 Mbit/s, but I don't know where, and what they have measured is far more that what I get. 

Does anyone have any ideas what the problem might be? 

Many thanks

/Joakim 

Störung der Kabel-Internet-Dienste

• Welches Produkt hast Du? (z.B. Internet + Telefon 32) 
  Internet, 100 Mbit/s
• Welches Modem/ Router nutzt Du? (z.B. Hitron) 
  CH7466CE  Wireless Voice Gateway       Firmware version  4.50.19.12
  
• Nutzt Du ein Leih-Gerät von uns oder hast Du ein eigenes Gerät?
  Lieh-Gerät
• Welcher Fehler tritt auf? (Geschwindigkeit zu langsam; Website nicht aufrufbar etc.)
  Zu langsam
• Welchen Browser verwendest Du normalerweise? (z.B. Firefox)
  Google Chrome
• Welches Betriebssystem hast Du auf deinem Rechner? (z.B. Windows)
  Mac OS 10.13.6
• Beginn und Dauer der Störung (Anfang April, dauerhaft)
  Juni

 

[Tobias]

Hey,

I would like to have a look at the connection 🙂 Will you send me your customer data (customer number, name, address) via private message?

Please let me know in the thread when you have sent me the data.

Regards

Tobias

[joakimkjellsson]

Hi Tobias

Thanks for getting back to me! 

I've sent the data to you via direct message. 

Please let me know if you figure something out. 

I can add that the internet connection dropped out completely tonight for 3 minutes or so, and when it came back the speeds were up to 80-90 Mbit/s on occasions, but at least over 50 Mbit/s each time. 

Weird. I'll measure again tomorrow. 

Many thanks!

Joakim 

[Tobias]

Hey,

there are bad modem values at your connection, so i would like to send you a technician to check it on site. Could you send me a mobilenumber where the technician could contact you?

Regards

Tobias

[Tobias]

Hey,

thanks for your private message, i'll gave that appointment to our technicians, they will contact you.

Regards

Tobias