Self Installation Failed

[Kakumanu]

Hello,

I recived vodafone station wifi router. I have connected wires according to the manual. But I'm not getting the Internet. Please find the details below.

Customer Number: xxxx

MAC address of the router: xxxxxxxxxx

Attacking screen shot of DOCSIS status

Thanks,

Kakumanu

Edit: Edit: Customer and serial number removed 

[ERFD]

Hello Kakumanu,

We will be happy to take a look at your connection and the problem. Please send us the customer number, name including address and date of birth of the contract holder via private message.

We will be happy to commission a technician. The technician needs access to the house distribution system and information if there are symptoms or known diseases with Covid 19 in the household.

Write here briefly when the data has been transmitted.

Best regards Fred

[Kakumanu]

Hello @ERFD 

Thanks for the reply. I send a proivate messags with details like you asked.

[Kakumanu]

Can I please get an update on this support?

[pRo-Marco]

Hi Kakumanu,

the technician has been assigned and will call you to make an appointment

Please keep us informed!

Kind regards

Marco

[Kakumanu]

Hello,

I didnt receive any call from support to troubleshoot. Can you please check.

Thanks,

Veerendra

[ERFD]

Hello Kakumanu,

According to the order, the appointment is scheduled for tomorrow morning. Do you not know about it?

Best regards Fred

[Kakumanu]

Hello, Thanks for the response. I posted the answer before I called to them. Yes, I aware of the appoinment which I scheduled.

Thanks,

Kakumanu

[Kakumanu]

Hello, Unfortunatly the electric room in my apartment was lock during the technicial visit. So, he didn't fix the problem. Can you please reshecedule the techinican visit appointment.

Thanks,

Kakumanu

[Kakumanu]

Hello, Can you please reshcedule the appointment?The electrical room has access to my apartment admistrator. I informed to him, he is available on 18.01.2021. Is it possible to make it happen?

Thanks,

Kakumanu