(SXLU95) 89233 Neu-Ulm Kepp disconnecting from mobile network

[YF36]

Hello, 

My phone connection keep disconnected from the mobile netowork. It works for a few minutes after restart the mobile but afterwards, it will keep disconnecting and connecting. Please help to resolve this problem. 

1. Postcode - 89233
2. Place / district - Neu  Ulm
3. Street (without house number) - Steigstrasse
4. Problem since when - 10/09/2018

Thank you

Betreff um Station/PLZ ergänzt (akoch)

[akoch]

What data connection do you have?
LTE/4G or 3G?

[YF36]

Hello @akoch, 

I have a LTE connection. Thank you

[akoch]

LTE site is running without any problems.
For deeper analysis MOD is needed.

[1NG0]

Hello @YF36,

please send me your customer or phone number and also the customer password by PN, so that we can check it.  I'll get back to you as soon as I've got an overview.

Best regards

Ingo