Red light flashing under "Internet" and DOCSIS Offline

[Taylor53]

Just installed new Wifi router (the free one) and the internet light is blinking red. I have registered it online and I can connect devices to it, but i do not have wifi. DOCSIS is Offline, but there are both 'upstream' and 'downstream' channels active.

[Jens]

Hey Taylor,

i ask the technician company to the installation. If this doesn't work, let's look for another solution.

Regards

Jens

[Taylor53]

Hello Jens,

I have still not heard from this technician company. It has been 42 days since a technician visited my apartment. I would really like to start over with a new company, but I can't do that until my contract with Vodafone is cancelled. Can you please help me cancel my Vodafone contract?

Taylor

[Jens]

Hey Taylor,

I'm sad myself that I didn't get any news. So I wrote to another person. At least one statement must be made about it.

Regards

Jens

[Taylor53]

Jens,

I wanted to inform you that last Friday I received a bill from Vodafone for my Wifi Service. I will not be paying this bill.

Also, on October 10th I submitted a formal request online to have my contract cancelled. Hopefully I will receive a confirmation from this very soon. I signed up with Vodafone 53 days ago. This is a long time to be in a foreign country without a way to speak with my family.

Taylor

[Taylor53]

Hello Jens,

Yesterday a Technician stopped by my apartment even though I didn't know I had an appointment. He said that the equipment in the building was fine and that there was a short somewhere in the line in the building.

I've already gone to the landlord and received a letter (at Voadafone's direction) stating that the equipment shouldn't be updated and I have submitted it for contract cancellation. I am incredibly confused 😕

The technician said he hopes to have my Wifi working this week... if this is true, then wonderful, but you can understand if I'm not optimistic. Can you please tell me exactly what's going on? I've gotten so many different answers from Vodafone I'm beginning to wonder if my Christmas present this year will be functioning Wifi.

Best,

Taylor

[Claudia]

Hello Taylor53,

the last info in the installation task is from yesterday. The technician states there is a disruption in the tree and branch system of the house wiring and that he will need to access the flats of your neighbours to fix this. They also told us they couldn't reach you yesterday afternoon, I assume they wanted to make another appointment with you.

Kind regards,

Claudia

[Taylor53]

Hello Claudia,

I have a missed call from Tuesday, but no message. I had hoped I would get another call yesterday or today, but I have not received a call so far.

I can make the time for an appointment, I've already done it for 4 appointments since September, I just need the technician to reach out to me again so we can fix this issue.

Best,

Taylor

[Claudia]

Hello Taylor53,

the technician states he left a message on the mailbox of your mobile phone, did you check that? You may also try and call the technican, the phone number is 03741/157030. You will need the task number, I'll send it in a private message.

Kind regards,

Claudia

[Taylor53]

Hello Claudia,

Please stop sending me that phone number. I have called at least 20 times on two different phones and I have never gotten through.

I do have a message from 15. Oktober, but unfortunately I can't call back to set up the appointment. I don't know if you can imagine how frustrating it is to be told to call a number dozens of times when I have never been able to get through.

This has to be fixed before Friday October 25th. I ordered Vodafone internet on August 22nd.

Taylor

[Claudia]

Hello Taylor53,

the Ticket ***870/19 was needed to trigger the technician for the installation. I'm not quite sure about the other one, it's for a different customer number, but there is no active account on that and the task is about a TV outage.

I asked the technician to call you again for the appointment.

Kind regards

Claudia