Problem with Internet connection

[yaruchik]

I ordered the "Red Internet & Phone 250 Cable". I got box DHL with "WLAN Vodafone Station", after that I tried to connect my device with Vodafone station via Instruction.

But my device says: You connect to Vodafone station without Internet connection.

I tried all that found in instruction and I have tried to contact an English speaking customer services representative today and nobody cant help on English, only German.

How can I solve a problem? How I can call to the Technical support Team who can support English speaker?

Sorry for writing on English, I learn German only a few months

[Claudia]

Hello yaruchik,

unfortunately, there is no English speaking hotline. Some colleagues can speak English, but they don't have an own telephone number. In which federal state do you live?

Kind regards,

Claudia

[yaruchik]

Hi Claudia,

I live in Nuremberg, Bavaria

[Martin59]

Hi yaruchik,

please send me your name, address, date of birth and customer number by PN .

Afterwards leave a short info here, then we will be happy to take a look.

Many greetings, Martin

[yaruchik]

Hi Martin,

I sent a private message to you.

Thanks in advance

[Martin59]

Hello, yaruchik,

I just took a look at this. For some reason, the cable router can't connect.

Please send me a mobile phone number via PN and also tell me if you can ensure access to the house system.

Then I will create an order for the technician.

Best regards, Martin

[yaruchik]

Hi Martin,

I sent you to PN my telephone number. 

[Martin59]

Hi yaruchik,

I have just forwarded the order to my colleagues. They will get in touch with you to make an appointment.

Best regards, Martin.

[yaruchik]

Hi Martin,

technical guy came to my flat, but he didn't solve the problem. He didn't find the cable box and ask to find it by myself or ask my landlord. So I will need a once more technical guy. 

Please don't close my ticket.

[Moni_GK]

Hello, yaruchik,

Your ticket is still open. The colleague has registered that he needs access to the house system. Could you please clarify with your landlord and take care of the access?

Best regards

Moni