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Poste eine DSL Störung
yunqing
Smart-Analyzer
Smart-Analyzer

I am sorry that my German is so poor that I can only descript the problem in English.

1. My DSL is complete failed to link to the Inrernet

2. The oneline Störungsabfrage  said my Internet and Telephone are OK.

3. I performed several times of reset but it did not help

4. not the problem of speed, I can not link to the Internet at all

5. the problem began from 11.12.2018

6. My DSL still do not work now

7. My haedware is Easy Box 804

8. LED of Internet is red and LED of WLAN is green, other LEDs are off

9. LED of Internet is pulsing 

10. No storm

Please help me! I am helpless because I can not find any English speaking person from neither the hot-line nor the callback service provided by your network experts.

 

@yunqing Edit: Moved to archive. Please do not open several threads for the same isseu, thanks.

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yunqing
Smart-Analyzer
Smart-Analyzer

postcode 10439