Paketverlust, niedrige Downloadgeschwindigkeit // Packet loss, low download speed

[neilltim]

english above deutsch unten

hello community

since 27.01.21 internet outage, i have had extremely bad packet loss and a very bad download speed. i have used pingplotter for some time to get some information. it seems like the connection is lost at kabel servers. if i use my vpn, there is no packet loss problem (see pics)

can someone please check? i have pingplotter files if someone is interested.

//

hallo community

seit dem internetausfall von 27.01.21, hab ich extrem schlecht paketverlust u downloadgeschwindigkeit gehabt. ich hab schon pingplotter mehrmals benutz um infos zu generieren. es erscheint so dass der anschluss bei der kabel servers gedroppt ist. wenn ich mein vpn nutze denn ist das paket-problem verschwunden (siehe pics)

ich hab auch die pingplotter datein vorhanden falls jemanden sich interessiert.

plan: red internet and phone 1000

router: standard rentel router

connection: LAN

and with vpn // und mit vpn

[neilltim]

FYI: last picture is without vpn // letztes bild ohne vpn

[neilltim]

wichtige infos:

> Welchen Vertrag hast Du?

Red Internet & Phone 1000 Cable

>Welches Modem/ Router nutzt Du?

kabelbox

> Nutzt Du ein Leih-Gerät von uns oder hast Du ein eigenes Gerät?

leihgeraet

> Welcher Fehler tritt auf?

siehe oben

> Wie ist Dein Endgerät mit dem Modem verbunden?

LAN

> Welchen Browser verwendest Du normalerweise? (z.B. Firefox)

Firefox

> Welches Betriebssystem hast Du auf Deinem Rechner? (z.B. Windows)

windows 10

> Beginn und Zeitraum der Störung (z.B: seit Anfang April; nur am Abend)

letzte woche. eigentlich immer geschwindigkeits probleme gehabt aber das paket-problem ist neu

> Lade dazu noch einen Screenshot von den Signalwerten hoch.

> Welche Maßnahmen wurden durch die Störungshotline (erreichbar unter 0800-5266625) durchgeführt?

NA

> In welchem Bundesland wohnst Du?

Berlin

[Wallace]

Hi neilltim,

Do the problems only occur from a certain time onwards? Is your PC directly connected to our cable router?

Regards

Wallace

[neilltim]

---

@Wallace  schrieb:

Hi neilltim,

Do the problems only occur from a certain time onwards? Is your PC directly connected to our cable router?

Regards

Wallace

---

hello

no, it occurs all day/throught the day and has for months.

i am connected via ethernet as mentioned in the OP.

the speed is of course worse at night. packet loss is consistently bad all the time and is a relatively new problem

nb: i posted a reply last week but it has disappeared.

[Tobias]

Hello,

welcome to the forum, I can take a look at it. Can you send me your customer data (customer number, name, address and date of birth of the contract holder) via private message?

Then please let me know in the post when you have sent me the data.

Regards

Tobias

[neilltim]

hello.

the PN is sent

thanks

[pRo-Marco]

Hi neilltim,

the modem shows a lot of dropouts. I would like to get a technician to look at it on site. If that's okay with you, I still need a cell phone number so we can make an appointment.

Is the house system accessible?

Due to the current developments, we have to take certain precautions. Therefore, we need to know if there have been any symptoms in your household that could be related to Covid-19. We don't want to offend you, of course, but on the other hand we don't want to put more people at risk unnecessarily.

Kind regards

Marco

[neilltim]

---

@pRo-Marco  schrieb:

Hi neilltim,

the modem shows a lot of dropouts. I would like to get a technician to look at it on site. If that's okay with you, I still need a cell phone number so we can make an appointment.

Is the house system accessible?

Due to the current developments, we have to take certain precautions. Therefore, we need to know if there have been any symptoms in your household that could be related to Covid-19. We don't want to offend you, of course, but on the other hand we don't want to put more people at risk unnecessarily.

Kind regards

Marco

---

hello. the house is accessible. the connection unit i believe is accessible but the original technician that installed it had to visit 3 times because of a confusion about keys/access.

there is no signs of covid and i have several differnt mask types available.

i will send mobile phone number via PN

thanks

[neilltim]

my mobile number is ***

Community-Team: Removed phone number