No internet connection

[SKim]

I do not speak German. So, I can not call the Vodafone hotline. 

I have received my router and connected to the cable connection. 

Vodafone said to me the connection is will be done by automation and technician's visit was not necessary.

But there is no input signal. I can not use the internet. The router has not received any IP address from the Network. 

I think that there is no connection from the building to my wohnung. 

So, the technician should connect the input signal.

Could somebody from Vodafone please help me, in English?

Edit: @SKim moved in to the right board.

[Lars]

Hi connection,

I'll check it out. Please send me your customer number, name and address by private message. Please report here in the thead as soon as you have sent the PM.

Best regards

Lars

[SKim]

Hi,

I sent the PM. Please check it.

Thak you.

[Thomas]

Hi connection,

you need a technician to install it. We have created an order for this. The colleagues will contact you for an appointment.

Regards

Thomas

[SKim]

Hello Thomas,

I want to know that when you contact me for the appointment.

I am waiting for your contact.

Thank you.

[Thomas]

Hi connection,

the order is placed at the responsible company. They will contact you. Please still have a little patience.

Regards

Thomas