No internet connection

[ican]

Dear Costumer Service,

I have no internet at my apartment since 26.02.2020. I believe it not related with my apartment, looks like it is a regional issue of vodafone. My ticket number is xxx. I am using the internet at home for my work as well, and since 26.02.2020 (10 days so far) I am having very hard time. The problem is STILL not resolved. I would like to receive refund because of this issue and problems it created for me, and I would like your support for resolving the issue immediately. Thank you for your support in advance.

Best regards,

EDIT: Ticket-number removed for privacy reasons. BerndD, Mod.

[Manu]

Hi,

have you heard anything about the disruption in the meantime? Is the connection working again?

If the malfunction has been fixed, I can credit you for the period of the malfunction.

Best Regards, Manu

[ican]

Dear Manu,

Thanks for your reply. Yes the internet connection is back and working without problem now. It was back on 07.03.2020.

Best,

Can

[ERFD · Accepted solution]

Hello, ican,

is there anything else we can do for you? Otherwise we would be happy to complete your contribution.

Best regards Fred