No Cable internet connection

[khayuen]

Hello,

I am having trouble with cable internet connection. I have restarted the modem (Fritz! Box 6490) few times, but this does not help. The Power / Cable LED keeps flashing. Wifi is working but not the internet connection.

I am subsribing to Red Internet & Phone 50 Cable . I have attached the cable information.

Could anyone help me with this?

[Tobias]

Hey,

I can have a look at the connection 🙂 Do you send me your customer data (customer number, name, address and date of birth of the contract owner) via private message?

Please let me know in the article when you have sent me the data.

Regards

Tobias

[khayuen]

Hello @Tobias ,

I have sent you the customer data via private message. I am looking forward to hear from you.

Thank you,

[Tobias · Accepted solution]

Hey,

looks like its fixed for now, your modem is online again and its looking good for now.

Did you got any other problems for now?

Regards

Tobias

[khayuen]

Hello,

Yeah, it works perfectly. Thank you 😀

Cheers,

Kha Yuen

[Jens]

Hallo khayuen,

thank you, then I can lock up here.

If you have a question, feel free to open a new thread.

Regards

Jens