abbrechen
Suchergebnisse werden angezeigt für 
Stattdessen suchen nach 
Meintest du 
Aktuelle Eilmeldungen

TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!

1

Frage

2

Antwort

3

Lösung

New DSL internet connection not working
Dinesh
Netzwerkforscher
Netzwerkforscher

I signed a contract with Vodafone for a DSL Internet service on 17.02.2018. I got the Fritz box and when I tried to set it up it's not working.  The DSL led on the FRITZ box keeps blinking. In my contract, it was mentioned Anschalt termin 20.03.2018 . I didnt understand the box will work from this date or ?

 

My customer number is ***.

I would appreciate any help with this issue.

 

Edit @Dinesh: Customer number deleted. Don't post this in public.

7 Antworten 7
Jens-K
Ex-Moderator:in
Ex-Moderator:in

Hi Dinesh,

 

welcome to the Vodafone Community!

 

You will not be able to set up the FritzBox until the connection has been activated by a technician.

 

So if the connection will be set up on March 20th you can activate your modem on this day.

 

Regards,

Jens

Bewertet hilfreiche Beiträge mit Likes und Sternen!
Dinesh
Netzwerkforscher
Netzwerkforscher

I got the below message and my current internet connection was also closed. I don't know what to do now. It's very important for me to have internet. I am left with no option. Either please restore my previous connection or activate my current connection

 

Even below link is not working to book the termin. I am quite dissatisfied

dsl.vodafone.de/termin

 

Lieber Dinesh xxx, Ihren Vodafone-Anschluss konnten wir heute leider nicht für Sie anschalten. Wählen Sie bitte einen neuen Termin auf dsl.vodafone.de/termin. Oder rufen Sie uns dazu kostenlos an unter 08001721212. Halten Sie dann bitte Ihre Kundennummer bereit: 0019xxx. Vielen Dank. Freundliche Grüße, Ihr Vodafone Team

 

Thanks

Dinesh

 

Edit: Please do not use personal data in public posts.

Kira
Ex-Moderator:in
Ex-Moderator:in

Hi Dinesh,

 

I saw that you successfully made today a new appointment with the technician

 

Best regards

Kira

Bewertet hilfreiche Beiträge mit Likes und Sternen!
NewCustomer
Smart-Analyzer
Smart-Analyzer

Hi,

 

There was no response. Vodafone guys called me and fixed 3 appointments and canceled all 3 in last moment.

 

I was disappointed and returned the box.

 

I got a bill of 300 euros. Which I didn't know why. I sent all the boxes I had back and also the receipts by post.

 

Thanks

Dinesh

Kira
Ex-Moderator:in
Ex-Moderator:in

Hi Dinesh,

 

we didn´t charge the FRITZ!Box for your DSL-contract.  

What reference is on your invoice?

 

The reference number is your customer number.

 

Best regards,

Kira

Bewertet hilfreiche Beiträge mit Likes und Sternen!

Dear Kira,

 

This is the customer number in the invoice

 

***

 

Thanks

Dinesh

 

EDIT: customer number deleted due privacy protection

Lars
Ex-Moderator:in
Ex-Moderator:in

Hi Dinesh,

 

please open a new thread in the cable board. It refers to your cable contract. This article is about your DSL connection. It would also make our work easier if you only use one account. Here you already have the third account in the post. Please do not write any personal data publicly.

 

Best regards

Lars

Bewertet hilfreiche Beiträge mit Likes und Sternen!