New DSL internet connection not working

[ernancio]

I signed a contract with Vodafone for a DSL Internet service. The first technician came on the 21st of DEcember and advised there was an issue with the line and that I should talk to the owner of the apartment. The owner hired an electrician who fixed the line and another Technician from Vodafone came today (16th of January) and connected the service (he connected a cable in the APL) but after entering the modem code all I get is a "timeout" message and the DSL led on the FRITZ box keeps blinking.

I woudl appreaciate any help with this issue.

Edit: Board adapted

[Jens-K]

Hi ernancio,

welcome to the Vodafone Community!

I will have a look into this.

Please send me a private message: Click on my avatar -> Diesem Benutzer eine private Nachricht senden.

I need your name, your customer number and a mobile phone number so we can call you back and send SMS.

Regards,

Jens