My internet connection is down

[Oelgebaly]

I have Vodafone Kabel since 4 months and was already working fine, today connection has dropped suddenly, I rebooted the router many times bu problem still exists, I am unable to contact customer support due to my poor German language, hope that you can help me solving my problem.

Edit: moved to the right board - from "Störungsmeldungen Internet, TV & Telefon DSL"

[Claudia]

Hello Oelgebaly,

do you still have no Internet? If so, please send me a private message that includes your customer number, full address and your date of birth. Reply here in this thread when you sent the message.

Kind regards

Claudia

[Oelgebaly]

Hi caludia,

Thank you so much for your reply, the problem is already solved, service is now working normally, thanks alot

[Claudia]

Hello Oelgebaly,

glad to hear everythings works properly :). That's why I will close this thread now.

Kind regards

Claudia