My internet (VDSL 50Mbps) speed is terribly slow in unstable!
Kareem
Daten-Fan
Daten-Fan

Hey,

 

I've been using VDSL internet connection (50 Mbps) 2 months ago and my internet speed Is ridiculously SLOW especially in the evening! The speed drops from 47-50 Mbps to ~ 2 Mbps (slower than the upload speed!) For no reasons !! W ith both WLAN And LAN connections! I could not call the customer service. Guys, Would you please be so kind to help me fix this issue?

 

Thanks in advance

 

PS: please check out the attached image

 

Community-Team: Moved thread to the right board.

2 Antworten 2
Kareem
Daten-Fan
Daten-Fan

I'm still waiting for an answer : Smileyindifferent:

Norman
Community Manager
Community Manager

Hi Kareem,

 

at the moment our Backbone is regionally overloaded. We will extend the capacities as soon as possible.

We wrote an information about the issue in this thread.(only in german)

 

I can create a trouble ticket for you and i can check the date of expansion. Do you have a mobile contract with us?

Leave me a private message. I'll give you a response as soon as possible.

Have a nice Weekend.

Best regards,

Norman

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