Low internet speed 9 to 100mb from 1000MB Cable (English please)

[i7even]

Greetings Vodafone Team

Since I change from 500MB to 1000MB every single day has 9MB most of the times

100MB from a contract of 1000MB

Normaly i have 1000MB but from 1PM to 5PM and 7PM to 3 AM i have a very low speed i can not watch a movie on netflix,

Which contract do you have?   Red Internet & Phone Business 1000 Cable
Which modem / router do you use?   Fritz! Box 6591
Do you use a loan device or do you have your own device? Loan from Vodafone
Which error occurs? Speed ​​too low
How is your terminal connected to the modem? LAN Cat6
Which browser do you normally use? Google Chrome
Which operating system do you have on your computer? Windows 10 Home Version 1903 OS Build 18362.418
Beginning and period of the disturbance. I only change since 500 to 1000

Vodafone 500mb cable connection as a backup network i had telek ** as main network but since i change from 500 to 1000 i quit telek **

[Tobias]

Hey @i7even,

well, im not Claudia, but its okay for me to wait until you write us your feedback 😉

Regards

Tobias

[i7even]

Hello once again

The low internet problem has been resolved , the last technician knew how to do his job very well 

I have been testing since the day the technician came, to this very day, i do have 980 Download and 57 Upload and dont go more down then that..

Now from 980 DL is missing 20MB to get 1000,  what are we going to do to solve big this problem???

Im joking, just messing around.

A thank you very much for the support and availability that Vodafone Team had for me

I hope we don't see us again in the future  (in this part of the forum ofc)

Once again THANKS and merry christmas OH OH OH!!!!!

[Claudia]

Hello i7even,

you almost got me there :). Great the technician found a solution and your speed is (almost) perfect now. Have a very Merry Christmas :). I'll close your thread now.

Kind regards

Claudia