Low internet speed 9 to 100mb from 1000MB Cable (English please)

[i7even]

Greetings Vodafone Team

Since I change from 500MB to 1000MB every single day has 9MB most of the times

100MB from a contract of 1000MB

Normaly i have 1000MB but from 1PM to 5PM and 7PM to 3 AM i have a very low speed i can not watch a movie on netflix,

Which contract do you have?   Red Internet & Phone Business 1000 Cable
Which modem / router do you use?   Fritz! Box 6591
Do you use a loan device or do you have your own device? Loan from Vodafone
Which error occurs? Speed ​​too low
How is your terminal connected to the modem? LAN Cat6
Which browser do you normally use? Google Chrome
Which operating system do you have on your computer? Windows 10 Home Version 1903 OS Build 18362.418
Beginning and period of the disturbance. I only change since 500 to 1000

Vodafone 500mb cable connection as a backup network i had telek ** as main network but since i change from 500 to 1000 i quit telek **

[i7even]

Once again low speed internet ......

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[Wallace]

Hi i7even,

please send me your details (name, address, birthday, customer number) in a private message, then I will have a look at the line.

Contact me briefly here, if you have sent me your data.

Regards

Wallace

[i7even]

Hello Mr.Wallace

Details sended 

Sorry to reply so late, It's the time I get home from work.

[Tobias]

Hey,

is that all day long, or only in the evening? have you tested another computer? are you using the cat6 directly on the device or do you have your own network?

Regards

Tobias

[i7even]

Greetings Mr.Tobias
Most of the time is evening, but today at the morning 5 am, I did test before go to work only had 9MB
The computer is connected direct to the router.
Yes, I did test on another 2 computer, laptop and desktop both connect with cat 5e direct to the router with same results. 20 MB max...
Does Vodafone throttling internet speed at some point of the day? Most likely evening?
Because when I do have the low speed I just connect my VPN and from 20 MB go to 250MB+ (vpn don't give more than that speed)

[Wallace]

Hi,

I can't see any errors on the line, the load is low and we're not throttling anything. Could you please run a pingplotter?

Regards

Wallace

[i7even]

Greetings

Sure.

Desktop computer

PingPlotter running test 10Min Cat 6 direct to router

Laptop computer

PingPlotter Running test10 Min Cat 5e direct to router

Test download and upload speed at vodafone

No vpn connected

vpn connected

[Tobias]

Hey,

hmm this looks really strange, if you want we can send you a technician, something obviously doesn't fit if you don't get the full bandwidth - the technician will then measure it on his laptop.

Regards

Tobias

[i7even]

Sure, I accept that.
But the technician need to come after 17:00 is when I don't have full bandwidth, at the morning there is no problems at all.