Kabel internet not connecting

[notnotjosh]

Hi, I have a 200mbit kabel - it's been perfect for > 1 year.

Yesterday, my connection was up and down - sometimes disconnecting for 15mins. Today (after 10am), my connection is gone.

I use a Fritzbox 6490 (my own purchase) regularly, which showed the line not syncing to any channels:

I have also tried with the Sagemcom Fast5460 that Vodafone supplied to me, same problem:

I have reset the router to make sure there are no problems, but still no success.

Are there any known outages? Can you please help?

Thanks,

Josh

[notnotjosh]

It's still an issue today. I'll try to borrow a new modem, just in case. What else can be done?

[Stephan]

Hi notnotjosh,

welcome to our Community.

For a closer look I need some information from you. Please send me a private message with the following information:

your name

your address

date of birth

your customer number

the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

[notnotjosh]

Thanks, I've sent the DM.

[Claudia]

Hello notnotjosh,

I saw your own device is online for four hours now, does everything work now? If not, please connect our device so we can have a look at the line.

Kind regards,

Claudia

[notnotjosh]

Hi,

Yes, it now seems to be working since a Vodafone technician visited - half of my building were also having issues.

Thanks,

Josh

[Claudia]

Hi Josh,

good that everything is fine now :). I will close this thread now, if you should experience any trouble with the Internet again, simply open a new one.

Kind regards

Claudia