Kabel-Router set up

[rishipandey]

Hi,

I have ordered a Vodafone DSL connection with Kabel-router on 26th Feb, Device was delivered on 29th Feb.

From last 2 days I am struggling to set up internet, intenet red light is constantly flashing.

I have checked & validated all the steps mentioned in the installation broucher, tipsbroucher & online.

I've contacted the helpline phone and what's app chat yesterday, but no one there can speak/write english.

I have been asked to contact this community.

Thanks,

Rishi

[Michi]

Hi @rishipandey ,

did you receive a connection date from us and the welcome letter with the access data?

Is it really about a DSL connection or a cable contract? Because you're talking about a cable router.

The best thing is to send me a PN with your customer number. Then I will have a look and give you feedback.

Best regards

Michi

[rishipandey]

Hi Michi,

Thanks for your reply.

Just to clarify - I have ordered Vodafone CableMax 1000 Cable plan. I have recieved the normal router and installation kit, there are couple of letters attached to it, I'm not sure whether that's a welcome letter.

Can someone from CableMax team please help?

Regards,

Rishi

[Tina]

Hello Rishi,

please send me your full name, date of birth and date of birth in a private message.

Best regards
Tina  

[Tina]

Either your connection is not connected or the house system must be reset. I will commission a technician with the installation. Send me your current telephone number in a pn. The technician will contact you to arrange an appointment.

Best regards
Tina

[rishipandey]

Hi Tina,

Thanks for your response, sent you contact number on PM.

Regards,

Rishi

[Claudia]

Hello rishipandey,

thank you, you should receive a call from the technician next week.

Kind regards

Claudia