Internet very slow
Mengze
Netzwerkforscher
Netzwerkforscher

Hello,

 

I have a cable 500 contract but the internet speed is much lower than that. I did twice speed check via vodafone website, the download speed are always lower than 40Mbit/s. Please have a look what is the reason and make it as faster as it should be. Thanks.

 

regards,

Mengze

3 Antworten 3
Claudia
Ex-Moderator:in
Ex-Moderator:in

Hello Mengze,

 

as you sent us your details for another thread I could have a look at your access already. Do you get the low speed all the time, even in the morning on weekdays? Are you connected through an ethernet cable?

 

Kind regards

Claudia

Bewertet hilfreiche Beiträge mit Likes!
Mengze
Netzwerkforscher
Netzwerkforscher

Dear Claudia,

 

thanks for your reply. I have work during workdays, so I don't really know how is the internet speed in mornings of working days. But for sure in evenings and weekends (mornings and evenings) the speed goes very slow. I just tested again (at 16:30), the download speed is 48Mbit/s and upload 15Mbit/s.

 

I use WLAN contact, not through internet cable to connect.

 

Hope to hear from you soon. 

 

Regards,

Mengze

 

Claudia
Ex-Moderator:in
Ex-Moderator:in

Hello Mengze,

 

I'd like to have this checked by the third level support, so I made a task for them. You will receive an email when they close it.

 

Kind regards

Claudia

Bewertet hilfreiche Beiträge mit Likes!