Internet speed unter 1 Mbps

[apeach2]

The internet speed is changing very often. The speed is ok for a few minutes and then goes bad (under 1Mbps) again. I have tried all the solution from Vodafone.de and this community, but still didn't get better. Please help!

Welches Produkt?  Internetanschluss 16 (Kabel Deutschland)



Welches Modem/ Router? Hitron



Welcher Fehler tritt auf? 


- Geschwindigkeit zu langsam (unter 1Mbps) & Geschwindigkeit ändert sich in kurzer Zeit (hoch und niedrig)


- Es passiert bei allen Geräten (Computer, Smartphone und Smart TV).



Beginn und Dauer der Störung: Seit Mitte Dezember



Ich habe Bilder der Geschwindigkeitsüberprüfung angehängt.




*Noch ein Problem: Ich kann meine Vertragsdaten (z.B. Bankverbindung) nicht auf der Vodafone-Homepage sehen (Ich war ein Kunde von Kabel Deutschland). Bitte Hilfe!

[Anett]

Hello apeach2,

I'd love to look at your connection. Please send me a PN with your data (name, customer number, date of birth and address). Then please report again here in the article.

Regards

Anett

[apeach2]

I have sent a PN! Thanks!

[Thomas]

Hi apeach2,

please check your data. You have given us a wrong customer number.

Regards

Thomas

[apeach2]

Dear Thomas,

I have checked the last PN and I have sent the right customer number.

I have just sent a new PN to Anett with captures of customer information from MeinVodafone.

Is there problem with my customer number because I am a customer from the Kabel Deutschland?

Please check it agian. Thanks a lot!

[apeach2]

I have found a new customer number from a letter from Vodafone.

I will write on the PN to Anett.

Regards,

[Thomas · Accepted solution]

Hi apeach2,

you have received a new customer number due to the move. With this number you would also have to create a new account in the customer portal. Then you have full access again.

Your connection has to be checked by a technician. We have created an order for it. The colleagues will contact you to make an appointment.

Regards

Thomas

[apeach2]

Thanks Thomas.

However, I tried to get an Aktiivierugscode for the new customer number, but it said that it is not valid.

What can I do?

[Thomas]

Hi apeach2,

i send you a new activation code.

Regards

Thomas

[apeach2]

Thanks. The new code is coming via Post, right?

Today a technician came and he looked kables in the house. It seems ok now but he said I have to observe it later on. 

By the way, I have not been informed about the cost for the technician service (neither from Vodafone nor the technician).

Is there cost for the service?

Please let me know.