Internet speed really low all time

[Hrvoje555]

Hi all,

Here is my problem. I cannot call Support because I cannot speak Germany good enough to explain and they can't help me in English over phone. I even tried to contact them via email, and also, they cannot help me in English.

They said that I need to open post in forum, and that one of their agent will get in touch with me. Is this good policy of a one big company like Vodafone, I do not know. Maybe they know better.

So, my problem is:

Every evening from 17 until 23 internet is really slow, like 10Mbps max, and ping and jitter is waaaay high.

I have RED Internet & Phone 200

My cable modem is connected to Asus RTAC88U via LAN cable and my laptop is connected to ASUS RTAC88U via LAN cable at 1Gbps. I know LAN connection is good, as I have networking company, so it is not problem. My home network is perfect. I have 90MB/s transfer in my home network.

It is also not a problem with my PC, or OS or Browser, as this problem is accross all my devices connected to my network. Even on wifi I have about 400Mbps transfer from all my devices.

So, the problem is in internet, and even during the day, early morning, I get about 150Mbps, sometimes, but sometimes it gets to 210Mbps.

Why am I paying 200Mbps tarif, if I can pay 50Mbps and will have same speed. And even I pay more than 200Mbps costs now. It is also not fair, but they extended my contract without any notice, price reduction, new modem, or anything.

I hope that someone will read this and help me solve this issue, as I have internet company, I need great speed and stable connection.

Regards,

Hrvoje Tvorek

[Jens]

Hello Hrvoje555,

sounds not so good and i want to help. 🙂

If you use your own Asus router, did you use the bridge-mode on our cable-router?
It's disable the router and you have only a modem from us to cennct your own router (Asus).

Regards

Jens

[Hrvoje555]

Sorry for late reply,

Yes, cable modem is in bridge mode.

[Tobias]

Hey,

what happens if you connect the computer directly instead of the router? so if the asus is completely removed?

Regards

Tobias

[Hrvoje555]

Sir,

Asus is not the problem. Why everyone always are trying to find problem at customer side? I told in my first post that I am network technician, I know about networking more than enough. I also have in my home office SFP+ 10G network which is more than enough proof that I am not ordinary customer that does not even know how to reboot modem.

If I remove Asus,  nothing "better" will happen. If internet bandwidth drops down under 10Mbps it is certenly not because of Asus as bandwidth drop occurs during prime hours and in the morning everything is like it should be.

[Tobias]

Hey,

i know you're a network engineer, but that doesn't mean you can't have router configuration problems either. There's often enough a problem that the customer devices have a problem. This can have several causes, therefore I would like to have a look at the connection 🙂 Do you send me your customer data (customer number, name, address and date of birth of the contract owner) via private message?

Please let me know in the article when you have sent me the data.

Regards

Tobias

[Hrvoje555]

I have sent you my data in PM

[Tobias]

Hey @Hrvoje555,

unfortunately you have a central workload, your colleagues are already working on it, according to the order it should be done this month.

Regards

Tobias

[Hrvoje555]

I still have same problem. Every evening my speed drops down to 4-6Mbps, and it is unstable. Sometimes even whole internet connection just disconnects for 10-15 minutes.

My neighbour have the same problem, even my friend that is in another street. So the problem is in main pop for this area. It is like you have 10G switch and whole area is connected to it, so this problem happens in the evening when lots of people are home. 

As I understand, in 200Mbps cable package, minimum speed is 120Mbps. My is not even close to that.

To conclude, what can we do? Will this be fixed, or will you cancel my contract without penalty because you cannot deliver your minimum speed in my package?

[pRo-Marco]

Hi Hrvoje555,

the date has shifted to the end of the year. I'll leave you a credit of 50% of the base price for Internet & phone for 3 months. I hope that at least suits you a bit.

Kind regards

Marco