Internet not working after moving house - I can't Contact Vodafone!!!

[francesca2]

I moved house and I received a letter I could self-install just bringing the router with me.

I use the adapter there, but when I connect the router there is NO LINE.

I moved 3 weeks ago.

I tried to call the technical support and I CAN NOT SPEAK to a person. Only to a disk voice.

My German is not good, so of course.

There is no way to open a ticket, to send an email to the support, to receive a call-back, nothing.

No way to check I am paying for.

Please, do you have any advice?

[Moni_GK]

Hello francesca2,

I'd love to see what I can do for you. Please send me a PN with your customer data (name, address, customer number and date of birth).

Please contact me here again when you have sent the data.

Best regards

Moni

[ERFD]

Hello, francesca2,

The hotline has already entered an order. The colleague will drop by tomorrow evening.

Best regards Fred

[ERFD]

Hello, francesca2,

if the accesses are cleared, I can deposit gladly an order with date. Unfortunately there is always a delay 😞

Best regards Fred

[francesca2]

Hello,

yes I can arrange now to have the keys with the housemaster finally.

If you could open a ticket for me to arrange a new appointment that would be great.

Thanks a lot for your help!

[francesca2]

Hello,

could you please open a ticket for me if possible?

I sent also a private message.

Or let me know if there is any way to contact your technical support to open it (without having to pass through the registered voice because I get kicked off the call every time 😞 ).

I moved 1 month ago and I am still with no internet 😞

Thanks a lot

Francesca

[ERFD]

Hello, francesca2,

the job's out. The colleagues will contact you to make an appointment.

Best regards Fred