Dear community!
my internet line is down for 22 hours already.
Internet LED keeps blinking red.
It looks like there's an issue either with router itself or, more likely, with uplink switch.
Just in case, router was replaced by VF around 5 weeks ago and till the last day worked fine.
ClientID: ***
Address: 04275 Leipzig
Contract: Red Internet & Phone 1000 Cable
Router: tg3442de (arris)
Router serial: ***
Router firmware:AR01.01.117.01_091718_70.PC20.10
OSs, Browsers: All
Issue started: 22 hours ago
DOCSIS status Upstream/Downstream for all channel IDs:
Channel ID *
Channel Type SC-QAM
Frequency (MHz)
Modulation UNSUPPORTED
Rx. Power (dBmV)
SNR/MER (dB)
Lock Status NO
Can I get some help to fix the problem, please?
Thank you.
Best regards, Artem
Community Team: Removed customer data
