Internet Service fluctuation

[Etoma]

I use Vodafone cable internet services under the tariff:  Red Internet & Phone 100 Cable.

Since the last engineer changed the data/tv transmitter embedded on the wall last month. My internet has been unstable. I lose connection from time to time and then it reconnects again.

Can you help fix this quickly. I am taking an online course and this is affecting my classes.

Regards

[Etoma]

Hi Support,

I am have issues with my home internet and Vodafone TV connection. The last time you sent an Engineer to my house he changed the multimedia wall outlet with an old one I had before.

The problem is back again. I need help, I am working from home today, problem started yesterday.

Can you please send an Engineer to my home?

[Wallace]

Hi Etoma,

The technician will contact you soon to make an appointment. Please make sure you have access to the house system.

Regards

Wallace

[Etoma]

Thank you. We found out the problem affected everyone in the flat so the Vodafone Engineer called by my neighbour resolved the issue.

Issue is now solved.

Thanks

[Martin59 · Accepted solution]

Hi Etoma,

Glad to hear it's working properly again.

Please mark one more solution here, then we will close the article.

Best regards Martin