Internet Not Connecting Upon Installation

[Karen61990]

I am trying to set up a new 500 Cable service but the internet LED keeps flashing red with no connection. I have tried the standard restarting, unplugging, and resetting processes. Can someone please help me troubleshoot this? I have already private messaged @Tobias with my customer number and personal information. If a technician is required I am able to stay home tomorrow and friday from work. 

Thanks.

Best, Karen

[Wallace]

Hi Karen,

please send me your customer data (name, address, birthday, customer number) in a private message, then I'll check why the router doesn't go online.

Contact me here when you send me the data.

Regards

Wallace

[Karen61990]

Hi Wallace, I have messaged you the requested data. Thank you! 

[Wallace]

Hi Karen,

Our technicians tried to reach you by phone today. Is the mobile number, 516 at the end, correct?

Regards

Wallace