How can I get a refund?

[fuluwia]

I did not have internet for three months.

I was promised to get a refund for that but I did not.

How can get a refund for the three months?

[Tobias]

Hey,

why did you got no internet for three months? What was the problem? Where did you get that information about that refund?

Regards

Tobias

[fuluwia]

I did not have internet because a fire destroyed the cable in my building.

The details can be found here: https://forum.vodafone.de/t5/St%C3%B6rungsmeldungen-Internet-TV/No-internet/td-p/1893401

Claudia promised to give me a refund at the end of the thread.

[Tobias]

Hey,

you received that refund already, also, you have already received the credit, currently you even have a balance... did you have a look at the customer portal, or on the invoice from the last month?

Regards

Tobias

[fuluwia]

Thank you. I see the balance. I did not check the customer portal. I thought the refund would go to my bank account.

[Tobias]

Hey,

not directly, it is a credit to your customer account. So, could we close this thread then, or did you need any other help?

Regards

Tobias