English technical customer service

[Pablo3]

Hi, 

I got my internet router a few days ago and I have no internet. I tried calling the customer service but I do not speak german (just yet) and they could not help me.

Is there a number  I call for English support? 

Thanks in advance,

Pablo

[reneromann]

I'm sorry to tell you that there is no special customer service hotline for English speaking customers...

Maybe you can write a little more details about your connection, e.g. what kind of connection it is (DSL / Cable) and what device you got/you are using and what the status lights are doing...

The Mods around here will then have a look and might help you in making an appointment with a technician if needed, but this can take some time...

The faster version would be to ask some collegues/neighbours that speak German to call the hotline...

[1234English]

Having the same issue here. 

I tried to talk to the Cs but there was no way to convince them to find anybody speaking English.

From what I saw the posts are being answered every few days - so my solution will be walk-in to Vodafone shop and ask them to make the call to the technician and request help...

( btw I had a technician come to my house some time ago and his English was pretty good)

Good luck for all of us

[Wallace]

Hi Pablo,

I'd like to check your connection. Send me your customer data (name, address, customer number) in a private message and then let me know here when you have submitted the data.

Regards

Wallace