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[English help needed] DOCSIS is offline every day
bryson
Daten-Fan
Daten-Fan

I am an cable customer with the Red Internet & Phone 1000 Cable package. Every day DOCSIS goes offline, the Vodafone TG3442DE blinks a red light beside "Internet." Powering off the router for 10 seconds, then back on will restore service after about 10 minutes. This is happening at different times each day and we have not identified a pattern.

 

What can we do to have consistent service?

3 Antworten 3
Wallace
Ex-Moderator:in
Ex-Moderator:in

Hi bryson,

 

is there a printer on your home network? Can you please press the reset button on the back of the router for at least 10 seconds and see if the reboots still occur?

 

Regards

Wallace

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Thank you for your response @Wallace and sorry for the delay in my response: I was testing what you said. There is not a printer on the network. I did the reset and it has still gone offline a few a times. Things are very fast and then all of a sudden DOCSIS offline. 

Jens
Moderator:in
Moderator:in

Hey bryson,

 

send me your private data in a pn. Than i can check this for you.

Can you tell me some times, when it happens?

 

Regards

Jens

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